13109. INTRODUCTION TO EXPERT SYSTEMS. This paper provides an introduction to expert systems (ES) technology, with particular attention to its use in the business setting. The first part of the analysis provides a definition and discussion of the major characteristics of expert systems. The process of developing and/or "building" expert systems is also discussed. The second part of the analysis provides a brief history of expert systems, with special attention to their application in the business setting. A concluding section describes the main types of expert systems currently deployed by business and discusses the likely future of ES in the business setting. KEYWORDS: artificial intelligence business expert systems management decision software. 11p., 37f., 21b.